CANCELLATION AND REFUND POLICY

Cancellation and Refund Policy

Last updated 23 September 2026

One page, five answers — what happens if plans change, on your side or on ours.

1. Free cancellation up to 3 days before

Cancel 3 days (72 hours) or more before your pickup time and you pay nothing. Everything you have already paid — the full price or the 30% deposit — goes back to your original payment method, normally within 5–10 business days depending on your bank.

2. Inside 3 days, and no-shows

Within 3 days of the tour, including if nobody appears at the hotel, 30% of the tour price is charged: a guide, a car and your workshop place were held for you and released for nobody else. If you paid in full, the other 70% is refunded. If you paid the 30% deposit, it covers the charge and nothing further is owed.

3. Moving your date

Free of charge up to 3 days before the tour, subject to availability. Message us on WhatsApp with the new date and we confirm in writing.

4. If we change or cancel

If weather, a closure or anything on our side stops the day running as described, we tell you as early as we know and offer an equivalent replacement, another date, or a full refund at no cost to you — your choice, not ours.

5. How to cancel

Message us on WhatsApp +84 368 938 081 or email [email protected] with your booking number. You get written confirmation the same day; the refund follows automatically.

This page summarises the cancellation section of our Booking Terms, which is the full agreement. Nothing here is a returns policy: we sell guided days, not goods, and nothing is shipped.